How do I ensure compliance with DTCM for guest check-ins?
To ensure compliance with the Dubai Department of Tourism and Commerce Marketing (DTCM) regulations for guest check-ins, property owners and managers of short-term rentals or holiday homes must follow a structured process. Here are the key steps to maintain compliance:
Register with DTCM: You need to register your property with the DTCM as a holiday home. This requires submitting the necessary documents such as your Emirates ID, title deed (if you're an owner), or tenancy contract with the landlord’s approval (if you're a tenant). Professional operators must also have a commercial license that specifies "Vacation Homes Rental" as a business activity.
Use the DTCM E-Platform: Once your property is registered, you must use the DTCM-approved electronic platform to log guest check-ins and check-outs. The platform, which is linked to Dubai Police and other government bodies, ensures that all guest data, including passport details or Emirates ID, is logged for security purposes. This data is mandatory for compliance and must be provided within 24 hours of check-in.
QR Code Display: As part of Dubai's efforts to enhance transparency and guest experience, the DTCM mandates that a QR code be displayed at the main entrance of all registered holiday homes. This QR code allows guests to easily access essential information about the property and ensures inspectors can verify compliance during random checks.
Guest Fees: Dubai applies a "Tourism Dirham" fee for all stays in short-term rentals. Depending on the type of accommodation, this fee ranges from AED 10 to AED 15 per room per night. You must ensure that this fee is collected from guests and submitted to the appropriate authorities.
Record-Keeping and Inspections: DTCM conducts regular inspections to ensure compliance with all regulations, including safety standards, guest record accuracy, and payment of applicable fees. Failing to comply can result in fines or, in extreme cases, revocation of your holiday home license.
Following these steps will help ensure that you remain compliant with DTCM regulations, providing a seamless experience for your guests while protecting your property from regulatory issues.
