How do I handle damages or issues caused by short-term rental guests?
Handling damages caused by short-term rental guests in Dubai requires a combination of preventive measures and clear action steps if issues arise. Here’s how you can manage such situations effectively:
Use Security Deposits and Insurance
Security Deposits: Most platforms like Airbnb allow you to set up a security deposit, which can be used to cover small damages like broken appliances or furniture. For example, if a guest causes damage, you can deduct the repair cost from the deposit and provide the guest with a detailed breakdown.
Host Insurance: Platforms like Airbnb offer Host Damage Protection, covering up to $3 million for property damage. This can be crucial for larger, more costly issues.
Other platforms like Booking.com and VRBO offer similar protections, but you should review the specific terms for each platform.
Document the Property Condition
Before each guest checks in, take photos and document the condition of your property. This can serve as evidence if any damage occurs, making it easier to support your claim with the booking platform or insurance.
Handle Communication Professionally
If damage occurs, contact the guest directly, explain the issue politely, and provide evidence such as photos or repair estimates. Most guests are cooperative and willing to pay for damages, especially if you maintain clear, professional communication.
Submit a Claim Through the Booking Platform
Platforms like Airbnb have a streamlined process for filing claims through their Resolution Center. You can submit your claim within 14 days of checkout, and the guest has 72 hours to respond. If they refuse to pay, Airbnb will step in to mediate.
Consider External Insurance
In addition to the platform’s coverage, it’s wise to invest in external short-term rental insurance. This can cover any gaps in the platform’s protection, such as damages caused by negligence or theft.
By leveraging security deposits, platform protection, and external insurance, you can minimize financial losses and protect your property from damages caused by short-term rental guests.
