How Do I Apply for DEWA Services When Moving into a New Property in Dubai?
To apply for DEWA services when moving into a new property in Dubai, follow these detailed steps:
Ensure Ejari Registration:
Before you can apply for DEWA services, make sure your tenancy contract is registered with Ejari. You will need the Ejari certificate number during the DEWA application process.
Online Application:
Visit DEWA’s Website or App: Start by visiting the official DEWA website or downloading the DEWA Smart App, available on both iOS and Android.
Log In or Create an Account: Use your Emirates ID to create a DEWA account if you don’t have one. Existing users can log in directly.
Select ‘Move In’: On the dashboard, choose the "Move In" option to begin the process of setting up new electricity and water services for your rental property.
Provide Necessary Details: Enter your Ejari certificate number, tenancy contract details, and Emirates ID information. You will also need to specify the property’s DEWA premise number, which can be found on the property’s utility bills or documents.
Pay the Security Deposit: Pay the required security deposit online. The deposit amount is typically AED 2,000 for apartments and AED 4,000 for villas. This deposit is refundable at the end of your tenancy, subject to the final utility bill settlement.
Service Activation: After submitting the application and payment, DEWA will process the request. Services are usually activated within 24 hours. You will receive confirmation via email or SMS.
Offline Application:
Visit a DEWA Customer Happiness Center: If you prefer to apply in person, you can visit one of DEWA’s customer service centers. Bring along your Ejari certificate, Emirates ID, and tenancy contract.
Submit Application: Fill out the necessary forms with the help of DEWA staff and pay the security deposit at the center.
Service Activation: Similar to the online process, DEWA will activate your services typically within 24 hours. You’ll receive a confirmation once the services are active.
These steps ensure that your new property is connected to the essential utilities provided by DEWA, allowing you to move in and start your residency smoothly.
